Frequently asked questions
The questions hotels, resorts and their groups ask about bookings, the front desk and the folio, before a proposal.
Bookings and guests
Can the desk, the website and partners all book at once?
Yes. Rooms, tables, tickets and activities are booked against one availability position, whether the booking comes from the front desk, the website or a partner. No system holds its own version of what is free, so overbooking stops being a reconciliation problem between systems.
Do we have to change the booking channels we sell through?
No. The booking channels, payment providers and accounting packages already in use stay where they are. idataraya integrates asasii stay with them, rather than asking the group to change how it sells in order to change how it records.
Is a returning guest recognised at our other properties?
Yes. One record for the guest carries stay history, spend and entitlements across the group's properties. A returning guest is recognised rather than treated as new at each one.
The desk and the folio
How does outlet spend reach the guest folio?
The restaurants, bars, cafes, gift shops and ticket counters run on asasii pos. Where the guest is staying, the charge posts to the guest folio as it happens; where the guest is not, the sale settles at the counter. Room charges, deposits and adjustments post as they happen too, so what a guest owes is current at the desk rather than assembled at departure.
How long does the front desk take to learn?
It is designed to be learned in a shift, because seasonal hiring means it is taught again every intake. Where a task is complex, the system carries the complexity rather than the training material, and staff are trained against the real counter.
Moving across and the agreement
When would we move across?
In the shoulder season, on the operator's own calendar. asasii stay runs at one front desk before the group commits every property to it, and the previous system stays available until the new one is trusted. Nobody replaces a property management system the week before a long weekend.
Where does it run, and can our other systems talk to it?
In the operator's own cloud account or data centre. idataraya installs it, hardens it and keeps it current, and the operator's team holds the keys, the backups and the data. It works beside asasii pos, asasii commerce, asasii procure and asasii ledger, and a documented API is open to the operator's other systems.
What does the yearly agreement cover?
Software updates and patches, the customisations made for you, monitoring, incident response, severity-based response and restoration targets, and the changes needed as the operator opens outlets and adds properties. Hosting stays with you. It is a fee, not a subscription.
Still have a question?
Send it with the properties and the number of rooms, and an engineer replies within one working day.